What do I do if the package I received has been opened or damaged?
What do I do if the package I received has been opened or damaged?
At the moment of delivery, you will have to check:
- that the number of packages on delivery corresponds to what is indicated on the invoice;
- that the packaging is intact, not damaged or altered;
Any external damage or the lack of correspondence in the number of packages must be notified to the courier, putting the lettering “goods accepted under reserve" on the specific accompanying document.
In the case of a damaged package, write " goods accepted under reserve because the package is damaged”. You can also get in contact with the 7camicie Customer Service here.