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Frequently Asked Questions

Will my payment be safe and secure? uses a secure payment services. Our website is secured using the SSL (Secure Socket Layer) encryption, an accredited certification service provider. Which Payment method do you accept? We accept the following payment methods:
  • Visa (debit and credit cards)
  • MasterCard (debit and credit cards)
  • PayPal
  • PayPal Credit
At the checkout, simply enter your credit/debit card details – including the security code. Please be aware that some providers may direct you to further security checks. Why haws my card not been authorized? If you see the above error messages when paying, Your payment may have not been authorized for a number of reasons: Debit/Credit Cards • Please ensure that the correct billing information has been used for your payment card. • If your billing information is correct we recommend contacting your card issuer if you are unable to complete payment. • If your card issuer confirms that there is no issue with your bank account or card, please contact our customer service team. Can i return an item if i change my mind? Of course! We offer in-store or postal returns – for up-to-date information about our refunds and returns policy, please visit our returns page. What happens if my orders arrives damaged/faulty? If you’ve bought or received a product that’s damaged or faulty, pop into any of our stores along with your invoice or receipt for an exchange or refund. You can also send a picture of the problem to, along with your order number, where our customer care team will be happy to help arrange a refund with you, including the cost of returning the item to us if you want to return it by post. Please make sure you safely dispose of any broken glass before returning your item to us. Do you offer exchanges? Yes – staff at your local store will be more than happy to arrange an exchange as long as the item you’re after is in stock. If not, they’ll be able to offer you a refund. Unfortunately we don’t offer online exchanges. What if i need to modify my order? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Vestibulum lorem sed risus ultricies tristique nulla. Sem viverra aliquet eget sit amet tellus cras adipiscing. Varius sit amet mattis vulputate enim nulla. Elit ullamcorper dignissim cras tincidunt. Convallis aenean et tortor at risus viverra adipiscing at in. Sit amet justo donec enim diam vulputate. Aliquet bibendum enim facilisis gravida neque. In arcu cursus euismod quis viverra nibh cras pulvinar. what delivery option do you offer? We’re currently offering Standard Home Delivery as well as Standard Click & Collect to any open stores, both of which you can expect to arrive within 5 working days. Do you offer international delivery? Unfortunately we don’t currently deliver to addresses outside the UK. [contact-form-7 id="1141" title="Newsletter 1"]
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